Beautiful Desk, BUT Buyer Beware!
Patrick from Westville, NJ– Verified Buyer
Let be first start off by saying the desk is absolutely gorgeous, well built and has exceeded my expectations now that we have all the correct pieces.
Now for my order experience.....
My wife and I ordered the desk and quickly got a shipping notification. The freight company called a day later to schedule delivery 1. The next day the driver never showed up and and did not call to tell us that the delivery was not happening. So, my wife had waited all day for the delivery and had to wait all day the next day for delivery 2. The driver came back the next day however, the writing desk was the wrong color. We ordered dark cherry and nutmeg maple was delivered. We called Wayfair immediately and they shipped us out the piece again. We got a call about a week later to schedule delivery 3. The next day the driver showed up, but was unable to deliver the desk because his truck did not have a lift gate and was to heavy for him to deliver himself. So, again, my wife had waited all day for the desk to not be delivered. Delivery 4 took place the next day, and AGAIN, the writing desk showed up in the wrong color. We called Wayfair again, and they worked with the manufacturer to get to the bottom of why the desk kept being delivered in the wrong color. Delivery 5 went smoothly and we received the writing desk in the correct color.
You're probably thinking What a nightmare. Now, all is right in the world, right Wrong... There is an additional part (Part IQ-COM-GC) that is clearly pictured that goes in the corner which ties the desk together and makes it truly and L-Shaped desk. Without it, all you have is two individual pieces. I called Wayfair and explained that this piece is missing and was informed that this part was NOT INCLUDED in what I ordered. They did not even have this part in their system for sale. Without this part, the desk is not L-Shaped. All you have is two individual pieces. A credenza and a writing desk
I argued that the piece is CLEARLY PICTURED and that I need it so the Wayfair representative called the manufacturer and had the product added to the system so it could be ordered and shipped to me. I was informed that this was going to take a couple days to complete. After a couple days I got an email stating that the part was now in the system and if i wanted it, it would be an additional $254. Again, I argued that the piece was CLEARLY PICTURED in what I originally ordered and nowhere in the description was it stated that this piece was not included. Finally after a little back and forth, Wayfair shipped me the additional part at NO CHARGE.
Now that everything is here and set up, we love it and want to thank Wayfair for working hard to make everything right for us. We will definitely be shopping with Wayfair again.