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Display Case by Tier One Designs

$198.99
$256.00 22% Off

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Product Information:

  • Overall: 38" H x 18" W x 18" D
  • Overall Product Weight: 95lbs

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Reviews

Overall Rating

  3.6

Based on 41 reviews

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  1.0 star
YOU NEED TO READ THIS REVIEW from Potomac Falls, VA on 02/22/2015 – Verified Buyer
I've given this a 1 star review because the Wayfair Customer Service deserves 5 stars and this product deserves NO STARS. Seriously, I have been buying products online since the 90s - I shop more online than in stores, and this is the first time I have EVER rated something 1 star.

This product is poorly packaged and poorly made. It arrived at my house TWICE in a million glass pieces. Each time it took me 2 plus hours to clean up the mess so that I could dispose of the glass, styrofoam and cardboard. But, that's not all!!! Please read on about assembling.

Before I go any further, I can't say enough good things about Wayfair and their Customer Service. They were truly terrific - quick to offer to ship a new unit. I sent them pictures of the mass destruction, but they didn't even ask for them. Unfortunately, the second one came in a million pieces as well.

I decided to take the pieces from the two different shipments to see what this would have looked like if it had arrived in one piece. It's a disaster. Here are some of the issues:
1. Instructions tell you that of the 6 black tubes, 1 should be shorter and should be marked #8, there are instead six #7's and all the same length. As a result, when you put it together, the top sticks up too high which makes latches and glass holders all not work properly (and this was true of both units).
2. Of the four different glass sides, there are supposed to be two 416mm, one 418mm, and one 400mm, BUT of course there are instead two 418mm and two 400 - so, the glass does not align well, and you have to do a little guessing of what is what when assembling.
3. The glass panels are supposed to be labeled A, B, and C, and of course there were two labeled 1, one labeled 2, and one unlabeled (but the label could have come off as much of the insides of the packing and padding were shredded by the broken glass, so who knows.
4. The little white plastic screws they give you to 'lock' in the glass so it doesn't rattle, strip as soon as you try and tighten them to the degree that they are useful - of course because the glass sides and height are messed up, you REALLY need those screws to do there job, but they do not.
5. The magnetic latch broke within the first 5-10 times I depressed it.
6. The screw / bolt they use to connect the metal columns together has some significant challenges because it is effectively a threaded column with no 'head' to the bolt so that one end can go into each column it is connecting. Problem is, there is no way of controlling which end turns when you connect the two columns together, so you end up with an inch in one side and maybe 1/4in in the other.

Long story, still long, this thing is extremely poorly made, with even poorer packaging and instructions, and I ended up throwing all the parts and pieces in the garbage. Again, remember, it didn't cost me anything because Wayfair gave me a full refund - no questions asked.
Was this helpful? Yes 7 No 0
  3.0 stars
This is just what I wanted from palmer, MA on 12/13/2015 – Verified Buyer
This display case is exactly what I was looking for.The glass is tempered and the finished product is excellent.The reason for only three stars is the products labelling of the parts and vague instructions on how to build it. The small parts came in a single plastic strip labeled A to L and the strip had separate compartments in it with screws and small parts , however the parts list did not coincide visually with the small parts and one pack ,H had no part in it but a packing slip contained the part.The glass parts were marked on the instruction sheet by letters however the parts themselves were marked by numbers .

Pros: Great product when build is completed.
Cons: Difficult to build with information provided.
Was this helpful? Yes 0 No 0
  3.0 stars
This is a very nice display case. from Kamloops, BC on 04/28/2015 – Verified Buyer
The product met my expectations as a display case and I think it could be used to display collectables other than diecast cars. However the packaging was totally inadequate and breakage is inevitable. Fortunately in my case only one shelf was broken and I had it replaced locally rather than going through the hassle of trying to make a claim against someone.
Was this helpful? Yes 4 No 0
  4.0 stars
Nice case, parts were tricky from Corona, CA on 03/23/2012 – Verified Buyer
Once my boyfriend and I got this assembled, it looked very nice. Getting there was another story. The middle shaft was about 3/8" too long in relation to the glass pieces and it had to be sawed down. It might have just been our case though, as others don't seem to have this problem. Once assembled, it is worth the money. It is a large case and I put LED lights on the top of it to show off the displayed items inside. It glows very nicely with all the glass. I recommend cleaning all the glass pieces well, prior to assembly. Trying to reach inside to clean everything afterwards is much more difficult and if you decide to light it up, as I did, fingerprints and smudges will show. I windexed everything before assembly and it helped out a lot. Looks brilliant.
Was this helpful? Yes 5 No 0
  1.0 star
DISGRACEFULL Hands down the worst quality item ever bought. BEWARE from Orlando, FL on 11/17/2015 – Verified Buyer
The only reason I am writing this is so that BUYERS BEWARE ! This should be removed from the market ASAP. When it arrived the packaging was insufficient and I am surprised that it did not break. There were thin sheets of Styrofoam between the glass pieces and it was packed very haphazardly. It looked like the item was repacked and sent out. The swivel base had no packing and styrofoam stuck inside the bearings and grease.I unpacked and laid everything out but once I started to put it together, reading the instructions was almost impossible. I build models and was a mechanic for 20 years and this was the most difficult set of instructions to decipher, not to mention you need a magnifying glass to see them. I proceeded with assembly, the screws for the swivel base were too short to attach it to the wood base, I had to get some from my toolbox that worked. Putting the center ( tubes) spacers and glass shelves together I quickly saw another problem, it was like the leaning tower of pizza and you could not adjust them for fear of breaking the glass. Once measured there was a 2 inch difference from top to bottom, I continued as I am not one to give up. Once all the glass shelves and sides were together another problem arose. Nothing lined up, the gaps in the side glass were up to an inch wide, this prevented putting the front door on. I shimmed the bottom of the glass to fix the gaps but when I went to put the top panel on it would not seat. All the tube were the same length, the top one needed to be at least a 1/4 inch shorter. At that point I was furious and threw it all in the trash. JUNK.
There is obviously no quality control at the place these items were manufactured, This has put a sour taste in my mouth for buying items online. Sorry Wayfair but I won't be buying from your site again. If you allow an item on your site like this then you will lose customers

Pros: NONE
Cons: Everything
Was this helpful? Yes 0 No 0
  1.0 star
Poor shipping and useless instructions. from Grand Rapids, MI on 08/24/2015 – Verified Buyer
I received three shipments of this display case and all arrived with shattered glass. All of the glass shelves in the first shipment were broken. Three of the shelves in the second shipment were broken. The final shipment had only two shelves broken. So, between the last two shipments I finally had a complete case...or so I thought. Unfortunately, the instructions are completely useless so I wrote to the manufacturer for help. The response was a bit condescending informing me that they had sold "thousands" of these cases with no complaints about the instructions. (I wonder why they don't think that one complaint is too many.)

As of this review I have still not assembled the case so I really cannot determine if I like it.



Pros: Great customer support from Wayfair, thanks Amanda.
Cons: The package is too heavy for shipping, resulting in shattered glass. Useless instructions. Poor customer support from the manufacturer.
Was this helpful? Yes 1 No 0
  1.0 star
NOT WORTH THE HUGE HASSLE! from Ayer, MA on 07/22/2015 – Verified Buyer
Stay away from this product, it will bring you nothing but frustration. It is too heavy and fragile to be shipped without breaking into a million pieces. The first two units were left by FedEx even though the boxes were leaking glass pieces all over. Third unit was never delivered because FedEx noticed that it was damaged before putting it on the delivery truck. This happened despite many assurances by both Wayfair and FedEx that it would be specially handled to prevent damage! I am waiting on a fourth unit, but not holding my breath! Wayfair was kind enough to give me a $25 refund for all my troubles. I also noticed that the price increased 40% a week after I ordered!!! At this new price, it definitely isn't worth the frustration!
Was this helpful? Yes 3 No 0
  1.0 star
Parts missing and bad instructions from Rancho Santa Fe, CA on 12/25/2015 – Verified Buyer
I cannot really give it a rating because never had a chance to see the product the way it shows on the picture. It requires assembly and the allen wrench was not included. Also on the very first step to assemble it, the instructions show a different metal base on the drawing than the base I received to be the swivel base. So the extra metal where is place to place the screws is not included in the package. there are no instructions other than a sheet of paper that ionly has small puctures but no instuctions, and the number of screws listed is not the same as received. Very disapointed to spend that kind of money on a product that now is hard to return because the parts are all delicate but big and heavy pieces of glass. Bottom line it cannot be assembled as shown, and when trying to get more instructions online just got the same sheet showing a metal base different than the one I received.
Was this helpful? Yes 0 No 0
  1.0 star
ok for the $$ - flimsy - nightmare to assemble from Coral Springs, FL on 12/19/2015 – Verified Buyer
The display case arrived intact however when we unpacked it we found there were 2 hardware packages open and the parts were missing. Probably sold to someone previously who returned it because they couldn't assemble it. My husband and I have assembled many pieces of furniture over the years but this was something else. While he was out at the hardware store buying the missing parts I was cleaning all the glass. There were a few dings and scratches but not noticeable once the items were placed inside. It was very difficult to get all the glass squared up so the door worked properly and when we moved the completed unit into place everything shifted out of place. Anyway its a good price and It looks good in its place. We will be using it only for display and won't be open/closing it often so I can't see returning it.
Was this helpful? Yes 0 No 0
  3.0 stars
Nice from Reseda, CA on 01/13/2016 – Verified Buyer
Took my husband and me about an hour to assemble despite it seeming simple because we couldn't get the glass side planes to meet at the corners. We still need to once in a while slightly push them into place. But my son loves it because he gets to display his amiibos

Cons: assembling directions are not very clear
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Questions & Answers

Q. "Hi, does this display case require assembly?" — Joanne
A. "Hi Joanne, yes, this display case requires assembly."
— Julia from Wayfair Supply

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