|Big Book Display Unit||28" H x 36" W x 12" D||46 lbs|
|Product Category:||Kids Bookcases|
Questions & Answers
Steffy Big Book Display Unit
Fantastic Customer Service
Pamela from Fishers, IN– Verified Buyer
I gave this product 5 stars mainly due to the customer service. I received this product damaged due to shipping. I notified customer service about how to go about how to resolve the issue. Because the bookshelf was so large, I was afraid I would have trouble trying to ship it back. The customer service agent said they would gladly send me a new piece since the damage couldn't be repaired. I was then told I could donate or do whatever with the damaged piece and they would send me a replacement. I was so surprised by this. So great to have such good service without having to run around in hoops to get it resolved. I even told customer service that the damage occurred due to lack of packaging. When we received the replacement piece, they had resolved the packing issue. I was so satisfied that I ordered a TV stand that I love too.
Rita from West Roxbury, MA– Verified Buyer
Just what I needed for my new childcare.